Refund policy

1. Final Sale Policy

Because our pieces are handcrafted with precious metals and certified gemstones, all sales are final. We do not accept returns or exchanges for buyer's remorse, incorrect sizing chosen by the customer, or change of mind. Please review product descriptions and sizing guides carefully before placing your order.

2. Damaged, Defective, or Incorrect Items

We take immense pride in our craftsmanship. If your order arrives damaged, defective, or incorrect, we are here to make it right:

• You must notify us within 7 days of delivery at support@sterlingandstone.co with clear, unedited photos or a short video showing the damage or defect upon opening the package.

• Depending on the extent of the damage, verified claims will be eligible for a partial or full refund, or a replacement piece, handled on a case-by-case basis.

3. Craftsmanship Warranty & Repairs

Because our moissanite and silver pieces are built to last a lifetime, our manufacturing partners stand by their work. If you experience any manufacturing defects relating to the piece or its plating over time, please reach out to our support team at support@sterlingandstone.co to coordinate factory-backed inspection and repair options.