Shipping policy

At Sterling and Stone, we take great care in packaging and shipping your fine moissanite and 925 sterling silver jewelry to ensure it arrives safely and beautifully presented.

1. Order Processing & Fulfillment

  • All orders are processed within 1–3 business days (Monday through Friday) following order placement.

  • Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor its journey to your door.

2. Shipping Rates & Transit Times

We offer reliable, tracked shipping options to suit your timeline:

  • Standard Insured Shipping (6-12 Business Days)

    • Rate: FREE on all orders.

    • Carrier: YT / YunExpress Tracked Service.

    • Details: Ideal for standard delivery, providing end-to-end tracking straight to your door.

  • Express Priority Shipping (3–5 Business Days)

    • Rate: $30.00 USD calculated at checkout.

    • Carrier: UPS/DHL/FedEx Express Service.

    • Details: Recommended if you need your jewelry expedited for a special occasion or gift.

3. Customs, Duties & Taxes

All orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis. All applicable customs duties, taxes, and import fees are fully covered by Sterling & Stone. The price you see at checkout is the final total—there are no hidden fees or extra charges upon delivery.

4. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct. We begin processing orders quickly; therefore, if you need to update an address, please contact us immediately at support@sterlingandstone.co within 24 hours of placing your order.

5. Lost or Stolen Packages

Sterling and Stone is not responsible for lost or stolen packages confirmed as successfully delivered to the shipping address provided at checkout. If tracking indicates delivery but you have not received your package, please contact the designated carrier directly or reach out to our team for assistance.